Sometimes, while students are opening Qweebi in class, they may see this message:
“Oops! Something went wrong. Some files didn’t load properly.”
This usually means something didn’t load correctly on the student’s device. Follow the steps below to resolve it.
Step 1: Try refreshing the page
In many cases, a simple refresh fixes the issue.
Ask the student to click Refresh
Or reload the browser page
If Qweebi loads correctly after this, no further action is needed.
Step 2: If the message keeps appearing, download the logs
If the error keeps appearing even after refreshing, we’ll need logs to investigate.
👉 You do not need logs from every student.
On the error screen, ask any one student who is seeing the issue to:
Click Download Logs
This will download a file to their device (usually a
.zipfile)
Step 3: Share the logs with the teacher
Since students usually don’t email support directly:
Ask that one affected student to share the downloaded log file with you
(for example, via Google Classroom, email, or a shared folder)
💡 If multiple students are seeing the same error, logs from one student are sufficient.
Step 4: Send the logs to Qweebi support
Once you have the log file:
Email it to [email protected]
Include:
Your Class name and student name whose logs you're sharing
When the issue occurred
Roughly how many students were affected
These logs help our team quickly identify what went wrong and fix the issue.
Still need help?
If you’re unsure how to send logs, just message us in the chat — we’re happy to help 😊